We ship worldwide using Swiss Post. Our shipping methods are:
• Standard (4-14 days, dependent on location)
• Express (3-5 days for addresses in Switzerland, 4-6 days for addresses worldwide)
Please see our shipping costs below:
Standard | Express | |
|---|---|---|
Switzerland | Free | 18 CHF/EUR |
Worldwide | Free | 40 CHF/EUR |
Please note: Orders shipped outside Switzerland may be subject to local VAT, customs duties and courier clearance fees upon arrival in the destination country. These charges are the buyer’s responsibility.
Please ensure that you have provided a valid address for delivery.
When calculating the delivery time, also include the time required for bank transfers and order processing.
Once your order has been shipped, you will receive a shipping confirmation with a tracking code. You can use this code to track your order online.
We send all orders by registered post. On delivery, the order must be signed for by the recipient specified on the delivery address. Your shipment is insured until the delivery receipt is confirmed by signature.
If you need to change your delivery address after placing your order, please contact our Customer Care team as soon as possible, so we can make the requested changes for you:
Please note that if you have already received a shipping confirmation email, your jewellery will be in transit to your agreed delivery address, and we can no longer redirect it.
Should you have changed your mind about a purchase, we offer a 14-day exchange and return policy from the date of delivery.
Simply email us with details about the item and the reason for the return at:
Once we have received and checked your return, you will receive an email confirmation.
The purchase price will be refunded to you within 14 days of us
accepting and confirming the return.
Please note that you are responsible for paying any shipping costs required to return unwanted jewellery. These costs are non-refundable.
To be eligible for a return, the jewellery must be:
• Unused
• Unworn
• Displaying all stickers intact
• In its original jewellery box or pouch, and
• In the same condition that you received it.
If you wish to return an item of jewellery, please do not remove or tear the stickers.
Jewellery purchased on sale or with a gift certificate can be exchanged but not returned.
