We offer a 2-year warranty on all our jewellery from the date of delivery. Please keep your purchase receipt, as it provides proof of warranty.
Our jewellery is carefully hand-crafted. Each piece may contain small differences which are not defects.
The warranty covers defects in materials or workmanship that existed at the time of delivery or are due to a manufacturing fault. For jewellery to be covered by warranty:
• The defect must have happened at the time of manufacture, and
• Your purchase receipt must show that no more than 2 years have passed
since the jewellery was delivered.
Within the 2-year warranty period, DABOR Zürich offers one complimentary re-plating service for your purchased jewellery.
Please note that the warranty is no longer valid if the jewellery has been altered by the customer or a third party. For example, by carrying out ring resizing or repairs.
The warranty does not cover:
• Loss or theft
• Damage caused by third-party repairs or alterations
• Normal wear from regular use, for example, scratches or marks
• Damage caused by the customer, for example, dents or bends from rough use or lack of care, or
• Lab-grown diamonds that have fallen out of the jewellery, if there are clear signs that the jewellery has been damaged by the customer which could only occur due to rough use.
Please note that upon acceptance of your jewellery delivery, the protection, insurance and care of your jewellery is your sole responsibility.
Our jewellery is carefully hand-crafted in sterling silver or gold vermeil. Once purchased, it is important to take good care of your jewellery.
You can find information and tips on looking after your jewellery in our Care Instructions.
Should you have any issues with your jewellery, please first contact us to clarify the problem.
You can do this using our Contact Form.
We will do our best to resolve the problem and identify the most appropriate solution for you. For example, if we are unable to repair the jewellery within warranty, we will replace it for you. Should the particular jewellery item or collection no longer be available, we will refund the cost.
Should you wish to make a claim under the warranty guarantee, we will request proof of purchase.
We offer an atelier re-plating service for pieces purchased from DABOR Zürich, for CHF 38.
If your jewellery is accidentally damaged, we will assess the damage and provide a repair estimate. All shipping costs to and from our base in Zürich are the responsibility of the customer.
We are happy to answer any questions you may have about the warranty.
Simply contact us by email at:
